Understanding the Sent Email Summary Page
After you send a bulk outreach email, DonorDock creates a Sent Email Summary Page where you can review the email, its recipients, and how the message performed.
Access the Sent Email Summary Page
Navigate to Outreach > Emails.
Select the Sent tab.
Click the subject line of the email you want to review.
Summary Information
The Sent Email Summary Page includes details about the email itself, such as:
Field | Description |
|---|---|
Sent On | Date and time the email was sent |
Sent To | Recipient list used for the email |
Sent From | Team member selected as the sender |
Subject | Subject line of the email |
Campaign | Campaign associated with the email, if applicable |
Appeal | Appeal associated with the email, if applicable |
Public URL | Shareable browser-based version of the sent email |
Email Statistics
The Statistics section provides an overview of how the email was delivered and how recipients interacted with it.
Statistics may include:
Total Sent
Delivered
Opens
Clicks
Bounces
Drops
Unsubscribes
Gift conversions
You can also review URLs that were clicked by recipients.
View the Group Email Activity Report
Click View Group Email Report to open a detailed Activity Report for the recipients of the email.
This report can be filtered to help identify contacts based on their email activity.
For example, you can use it to find contacts who:
Experienced a dropped email
Bounced
Clicked a link
Have no recorded opens
Received the email successfully
You can also use the Group Email Activity Report to create Marketing Lists from filtered email results.
Individual Email Activities
The bottom of the Sent Email Summary Page includes the individual email activities created for recipients.
Use the filter option to view activities by status, such as:
All Activities
Delivered
Bounced
Dropped
Opened
Clicked
Click the subject of an activity to view more information about that recipient's email activity.
This can be especially useful when investigating a bounce or drop because the activity may include additional information about why the email could not be delivered.
Refresh Email Statistics
Email statistics may continue to update while an email is being processed or as recipients interact with it.
Use the Refresh icon in the Statistics section to retrieve the most current information.
Cancel an Email That Is Still Sending
If a bulk email is still processing and you need to stop the remaining emails from being sent, click Cancel in the top right of the Sent Email Summary Page.
Canceling stops the remaining messages that have not yet been processed. You cannot recall emails that have already been sent.