Email Setup and Management
Before sending marketing emails through DonorDock, a few settings and account details determine who your emails can be sent from, how email providers identify your organization, and how many Outreach Emails you can send.
Setting Who Emails Are Sent From
Emails sent through DonorDock must use an email address associated with a DonorDock team member. For emails sent from a specific staff member, you can select that person's DonorDock user as the Send From team member.
If your organization prefers to send from a shared address such as info@yourorg.org or development@yourorg.org, an Administrator can create a Non-Interactive team member for that address.
Non-Interactive users can send email but cannot log in to DonorDock and do not count toward your organization's user limit.
Authenticate Your Email Domain
Selecting a Send From team member determines who the email represents, while domain authentication verifies that DonorDock is authorized to send email on behalf of your organization's domain.
Without domain authentication, emails sent through DonorDock will appear to come from noreply@donordock.com.
Authenticating your domain can help:
Verify your organization as a legitimate sender
Improve email deliverability
Reduce the likelihood of emails being flagged as suspicious or spam
Protect your organization's sending reputation
Allow DonorDock to send using your authenticated organizational domain
Domain authentication is completed by adding CNAME records provided by DonorDock to your organization's DNS settings.
Understand Your Outreach Email Credits
DonorDock subscriptions include a monthly number of Outreach Emails for marketing communication. At any time in your DonorDock account, you can view how your organization is currently using your emails.
Monthly Emails | Marketing emails included with your subscription for the current month |
Sent Emails | Emails already used during the current month |
Additional Emails | Additional capacity purchased by your organization |
Scheduled Emails | Emails reserved for bulk sends scheduled for a future date |
Available Emails | Marketing emails currently available to send |
You can view your organization's current email count from Outreach > Emails.
Marketing vs. Transactional Emails
Your Outreach Email allotment applies to Marketing Emails. Transactional emails, such as gift receipts and contribution statements, do not count toward your monthly Outreach Email allotment.
Email Type | Uses Outreach Email Credits? |
|---|---|
Bulk Outreach Emails | Yes |
Individual Send Email activities | Yes |
Marketing emails sent through Automations | Yes |
Gift receipts | No |
Contribution statements | No |
Purchase Additional Outreach Emails
If your organization needs more marketing emails than are included with your subscription, you can purchase additional email capacity from the DonorDock Billing page.
Monthly emails are used first. Purchased Additional Emails are stored separately and roll over month to month until used.
Only team members with the Administrator role can access Billing and purchase additional emails.