Our support team is here to help you get the most out of DonorDock. Whether you have a question about how something works, run into an issue, or just need help figuring out the best way to accomplish a task, you can reach out to us for assistance.
Support is available during regular business hours, Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time. You can still submit requests outside those hours, and we'll review them when our team is back online.
DonorDock Support is closed on the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day
DonorDock also offers live learning opportunities where you can ask questions, share your screen, and get help working through something in real time. You can join other training sessions and educational events designed to help you learn more about DonorDock features and best practices. Visit donordock.com/academy to view available live training and upcoming sessions.